Privacy Policy

Privacy Policy

Greywood Realty Private Limited (“Company”, “we”, “us”, “our”) operates the Website https://www.greywood.homes and the mobile application “Greywood.homes” (together, the “Website”). The Company is incorporated in India under the Companies Act, 2013 and is engaged in the business of facilitating owners, tenants, buyers and sellers to explore and identify all kinds of immovable properties including lands, buildings, factories, houses, flats, and other residential, commercial, and industrial plots and properties, and enabling them to carry on transactions of purchase, sale, licensing, leasing, hiring, renting or otherwise relating to movable and immovable properties and other related services (“Services”).

This Privacy Policy (“Policy”) describes our privacy practices with respect to your use of the Website and Services. It is published in accordance with the provisions of the Information Technology Act, 2000 and applicable Rules made thereunder. Please read this Policy carefully along with our Terms of Use before using the Website or providing us any information.

For the purposes of this Policy, “you”, “your” and “user” refer to the person who accesses, uses or participates in the Website in any manner. “Personal Information” shall mean information about an identifiable individual, and “Non-Personal Information” means information which does not reveal your identity.

By accessing or using our Website, or by otherwise providing your information to us, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Website or provide us your information.

1. Collection of Information

We may collect information from you when you use the Website, register an account, engage with our Services, or join the Greywood.homes community on social media. The information collected may include:

• Information you provide: At the time of registration or use of the Services, you may provide data that identifies or can be used to identify you, including but not limited to your name, address, email address, phone number, property photos, bank or payment details, and other contact or identification information.
• Automatically collected information: When you use our Website, we may automatically collect technical and usage data such as your device’s operating system, Internet Protocol (“IP”) address, domain name, browser type, access times, pages viewed, and other usage statistics.

2. Use of the Information Collected

We use your Personal Information for the following purposes:

• To provide and operate the Services offered through the Website;
• To improve and administer the Website and Services, analyse usage patterns, diagnose technical issues, and enhance user experience;
• To remember your preferences and information so you can access the Website more easily;
• To verify your identity and eligibility to use the Website and avail Services;
• To notify you about changes, updates or new features of the Website and Services;
• To fulfil legal and regulatory obligations;
• To send administrative notices, Service-related alerts and other communications;
• For market research, fraud detection, security and protection of our rights, Services and users;
• To enforce our Terms of Use and protect the interests of the Company, our users and third parties;
• In the event of a sale, acquisition, merger or bankruptcy of the Company, your information may be transferred to third parties.

3. Sharing of Information

We may share your Personal Information as follows:

• With service providers or partners who assist us in providing Services, where necessary and subject to contractual restrictions limiting their use of your data;
• With third-party advertising or marketing partners to allow targeted advertising (for example through Google or social media platforms) based on your preferences, visits and interaction with the Website;
• With government, regulatory or law enforcement bodies as required by law or to protect the safety, rights, property or security of the Company, its users or others;
• With third parties when you refer someone via our Website (e.g., if you email a friend a property listing, your name and your friend’s email will be used in that context) — unless you explicitly permit further use;
• With parties to whom we transfer our rights or obligations under any agreement, or to our affiliates, subsidiaries or related entities.

We do not control the privacy practices of third-party websites or services linked from our Website. When you leave our Website via external links, you are subject to the privacy policies of those sites.

4. Security of Information

We implement commercially reasonable organisational, physical and technical measures to protect your Personal Information from unauthorised access, disclosure, alteration or destruction. Your information may be transferred to, stored and processed at destinations inside or outside India. By using the Website, you consent to such transfer, storage and processing.

Despite our efforts, the transmission of information over the internet carries inherent risks. You accept that your use of the Website is at your own risk and the Company shall not be liable for any unauthorised access or disclosure beyond our control. Should we become aware of a data breach affecting your Personal Information, we will take prompt action and notify you as required by applicable law.

5. Exclusion

This Policy applies only to the information collected by us through the Website in accordance with the “Collection of Information” clause 1. It does not apply to unsolicited or anonymous information you provide via public or interactive areas of the Website, which may be used by us without limitation. Further, while we take reasonable measures to protect information held offline, we are not responsible for the confidentiality, security or distribution of your Personal Information by our partners or third-parties outside our contractual or legal control.

6. Data Retention

We will retain your Personal Information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. If you wish to cancel your account or request that we stop using your Personal Information, you may contact us at info@greywood.homes. Even after account termination, we may retain information to comply with legal obligations, resolve disputes, conduct fraud prevention, enforce agreements and other business-related purposes.

7. Right to Withdraw Consent

You may withdraw the consent you have provided for the collection, use and disclosure of your Personal Information at any time. Upon receiving your request, we will cease processing the related data except where we have other lawful grounds to continue. We will act within a reasonable timeframe.

8. Right to Correction

You are responsible for providing accurate and up-to-date information. You may request correction or update of your Personal Information held by us by emailing info@greywood.homes. We will respond within a reasonable period.

9. Access Outside India

The Website is intended for users in India and is governed by Indian law. If you access the Website from jurisdictions outside India, you do so at your own risk and are responsible for compliance with applicable laws. This Policy may not meet the legal requirements of other jurisdictions.

10. Notification of Changes

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Policy on the Website. Where changes are material, we may notify you by email or via a notice on the Website. We encourage you to review this Policy periodically.

11. Opt-In and Opt-Out Procedures

When you register or engage with our Services, you may receive communications from us. You may opt-out of marketing communications at any time by contacting us at info@greywood.homes. If you use an email forwarding service, ensure you include the correct email address for unsubscribing.

12. Contacts-Permission

When you register or download our mobile application, you may be asked for access to your address book or phone contacts. This helps us notify you of properties posted by someone you know, or assist your contacts in finding buyers/tenants. We will only upload and use contact information with your explicit permission.

13. Location Permission

We may request access to your device’s location data to enhance your experience by showing you nearby property listings and services relevant to your current location.

14. Phone Number Permission

We collect and store your phone number for authentication, communication regarding Services, and important alerts.

15. Installed Application Data

We may collect information about installed applications on your device solely for fraud-prevention and to ensure safe transactions. This helps us detect and block hacking or manipulation tools that may interfere with payments or listings.

16. Address for Privacy Questions

If you have any questions regarding this Privacy Policy or our data practices, you may contact us at: info@greywood.homes. We strive to respond promptly to your queries.